In accordance with applicable regulations, the consumer and user shall have the right to WITHDRAW from the contract within a maximum period of 14 calendar days without having to state the reason and without incurring any costs, except for those provided for in Articles 107.2 and 108 of Royal Legislative Decree 1/2007 of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users.

This right of withdrawal does not apply, among others, to:

• Sealed goods that are not suitable for return for health protection or hygiene reasons.

Therefore, for our products returns are not accepted, except where the packaging is found to be broken or damaged during transport at the time of delivery. In such cases, the goods will be replaced at no additional cost to the customer. To do so, please contact our Customer Service.

1. WARRANTY

Consumable products are excluded from warranty coverage.

Our products are marketed with an 18-month shelf life and are correctly classified as Extra Virgin Olive Oil.

2. AVAILABILITY AND SUBSTITUTIONS

ESCORNALBOU GOURMET seeks to guarantee the availability of all the products advertised on www.escornalbougourmet.com. All the products offered are in stock. However, if any product ordered is not available or has sold out, the customer will be informed by email as soon as possible.

3. CUSTOMER SERVICE AND COMPLAINTS

To submit any complaint or claim to ESCORNALBOU GOURMET, the customer must contact the customer service department either by calling +34 977834011 or by sending an email to tienda@escornalbougourmet.com.

In accordance with the EU Regulation on online dispute resolution in consumer matters and pursuant to Article 14.1 of Regulation (EU) 524/2013, we inform you that the European Commission provides all consumers with an online dispute resolution platform, available at the following link: http://ec.europa.eu/consumers/odr/.